Section A: Multiple-Choice Questions (10
Marks)
(Each question carries 1 mark. Circle the
correct answer.)
- Which
ICT tool would be most suitable for a remote worker attending virtual
meetings daily?
a) Spreadsheet software
b) Video conferencing software
c) Image editing software
d) Database management system - A
student is writing a research paper and needs to cite online sources
correctly. Which of the following best ensures credibility and avoids
plagiarism?
a) Copy-pasting information from Wikipedia
b) Using AI-generated content without checking sources
c) Referencing information from reputable websites and including citations
d) Downloading and submitting an article as their own work - A
company wants to store customer purchase data securely while ensuring easy
retrieval. Which of these is the best storage solution?
a) External hard drive
b) Cloud-based database
c) USB flash drive
d) CD-ROM - A
user is printing a high-resolution color poster. Which type of printer is
most suitable for this task?
a) Dot matrix printer
b) Laser printer
c) Inkjet printer
d) Thermal printer - A
doctor in a rural area uses a telemedicine application to diagnose
patients remotely. This is an example of:
a) ICT in entertainment
b) ICT in education
c) ICT in healthcare
d) ICT in agriculture
- A
person is using a smartphone to take a photo and store it in an online
drive. What are the correct input, processing, and storage devices in this
process?
a) Camera (Input), Processor (Processing), Cloud Storage (Storage)
b) Touchscreen (Input), RAM (Processing), Printer (Storage)
c) Microphone (Input), CPU (Processing), Flash Drive (Storage)
d) Scanner (Input), Motherboard (Processing), Hard Disk (Storage) - A
factory installs an automated system to control machines and monitor
production. This is an example of:
a) ICT in business
b) ICT in finance
c) ICT in governance
d) ICT in social media - Which
of the following best describes digital literacy?
a) The ability to use a computer to play games
b) The ability to read and write digital texts only
c) The ability to locate, evaluate, create, and communicate information using digital technologies
d) The ability to install and uninstall software programs - Which
input device is most suitable for a graphic designer creating digital
illustrations?
a) Joystick
b) Light pen
c) Graphics tablet
d) Barcode scanner - Which
of the following best ensures efficient file management on a computer?
a) Storing all files in one folder
b) Using descriptive file names and organizing them into folders
c) Keeping files scattered across the desktop
d) Deleting files regularly without checking their importance
Section B: Matching (5 Marks)
(Match each ICT tool with its correct
function by writing the letter in the space provided.)
|
ICT Tool |
Function |
|
1. Cloud Storage |
a) Allows multiple people to collaborate on a document in real time |
|
2. Barcode Scanner |
b)
Captures images and videos for digital use |
|
3. Webcam |
c) Reads product codes for faster checkout and inventory management |
|
4. Word Processor |
d)
Saves and retrieves files from a remote server |
|
5. Google Docs |
e) Used to create, edit, and format text documents |
Section C: Real-Life Scenario (25 Marks)
(Read the scenario and answer the questions
that follow.)
Scenario:
Sarah is an entrepreneur who runs an online clothing store. She manages
customer orders, updates her website, communicates with suppliers, and
processes payments digitally. She also uses social media for marketing.
Recently, she faced issues such as slow website speed, data loss, and
difficulty tracking orders.
Questions:
(a) Which ICT tools can Sarah use to improve
communication with her customers? (2 Marks)
(b) What type of storage device would help Sarah
prevent data loss and why? (3 Marks)
(c) Sarah wants to process online payments securely.
What measures should she take to ensure customer data protection? (5 Marks)
(d) Identify one input device and one output device
Sarah uses in her business, explaining their functions. (5 Marks)
(e) Sarah’s website loads very slowly. Suggest two
possible causes and how she can fix them. (5 Marks)
(f) Explain how digital literacy can help Sarah
improve her business operations. (5 Marks)
Answer Key
Section A: Multiple-Choice Questions (10
Marks)
- b)
Video conferencing software
- c)
Referencing information from reputable websites and including citations
- b)
Cloud-based database
- c)
Inkjet printer
- c)
ICT in healthcare
- a)
Camera (Input), Processor (Processing), Cloud Storage (Storage)
- a)
ICT in business
- c)
The ability to locate, evaluate, create, and communicate information using
digital technologies
- c)
Graphics tablet
- b)
Using descriptive file names and organizing them into folders
Section B: Matching (5 Marks)
|
ICT Tool |
Function |
|
1. Cloud Storage |
d) Saves and retrieves files from a remote server |
|
2. Barcode Scanner |
c)
Reads product codes for faster checkout and inventory management |
|
3. Webcam |
b) Captures images and videos for digital use |
|
4. Word Processor |
e)
Used to create, edit, and format text documents |
|
5. Google Docs |
a) Allows multiple people to collaborate on a document
in real time |
Answers: 1-d, 2-c,
3-b, 4-e, 5-a
Section C: Real-Life Scenario (25 Marks)
Scenario:
Sarah is an entrepreneur who runs an online clothing store. She manages
customer orders, updates her website, communicates with suppliers, and
processes payments digitally. She also uses social media for marketing.
Recently, she faced issues such as slow website speed, data loss, and
difficulty tracking orders.
Answers:
(a) Which ICT tools can Sarah use to improve
communication with her customers? (2 Marks)
- Sarah
can use email, chatbots, and social media messaging platforms
(e.g., WhatsApp Business, Facebook Messenger) to provide instant customer
support.
(b) What type of storage device would help Sarah
prevent data loss and why? (3 Marks)
- Cloud
storage (e.g., Google Drive, OneDrive, Dropbox) would be ideal because it
provides secure backups, remote access, and protection against hardware
failure.
(c) Sarah wants to process online payments securely.
What measures should she take to ensure customer data protection? (5 Marks)
- Use
SSL encryption for secure transactions.
- Choose
a reputable payment gateway like PayPal or Stripe.
- Enable
two-factor authentication (2FA) for login security.
- Regularly
update antivirus and firewall settings.
- Educate
customers on safe online shopping practices.
(d) Identify one input device and one output device
Sarah uses in her business, explaining their functions. (5 Marks)
- Input
Device:
Keyboard – Used to enter product descriptions, emails, and website
updates.
- Output
Device:
Monitor – Displays website changes, customer orders, and financial
reports.
(e) Sarah’s website loads very slowly. Suggest two
possible causes and how she can fix them. (5 Marks)
- Cause
1: Large,
unoptimized images → Fix: Compress images using tools like TinyPNG.
- Cause
2: Too many
background scripts/plugins → Fix: Remove unnecessary plugins and
optimize website code.
(f) Explain how digital literacy can help Sarah
improve her business operations. (5 Marks)
- Digital
literacy enables Sarah to manage online orders efficiently.
- Helps
her use marketing tools (SEO, social media ads) effectively.
- Allows
her to analyze business data for better decision-making.
- Ensures
she understands cybersecurity measures to protect her business.
- Helps
her adapt to new e-commerce trends for business growth.
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